***Due to a high volume of emails, please allow 24-72 hours for your email to be responded to. Response time varies. We will try to get back to you as soon as possible. Thank You!
What is the return policy?
We have a 10-day return policy... If 10 days have gone by since you received your purchase, unfortunately, we can’t offer you a return/store credit... All valid returns will be processed for STORE CREDIT. We do not offer refunds. Please note that the customer is responsible to pay for ALL shipping fees including the cost to ship the exchange item. Clearance/Sale items are final sales, no exceptions.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. It must have all attachments to its associated items when returned. (Tags/Stickers)
Exempt Items (No Return or Store Credit)
- Discounted item/s using a promo code
- White Clothing
- Any accessories (e.g. jewelry)
- Intimate goods
- Items marked “Final Sale”
- Gift Cards
- Health or personal care products
How do I request a return?
- Please email Soul7boutique@gmail.com with your order email and order number. Please do not send your purchase back unless approved for a refund.
- All returns are at the sole responsibility & expense of the customer (including the required shipping cost to & from our warehouse) unless:
- Customer is missing item/s or order/s
- Customer received the wrong item/s or variant (e.g. color, size, etc.)
- Customer did not order the item/s or order/s
- Customer received duplicate item/s or order/s
- An invoice or packing slip must be included inside the returning package.
- If the returned item/s are valued at more than $75, make sure you ship with a tracking number and its associated insurance value. We are not responsible for any lost/stolen packages.
- Our returns department strives to process all returns within 48-72 hours. Due to the COVID-19 Coronavirus pandemic, return processes have taken longer than usual.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit.
If you are approved, then store credit will be processed, a credit will automatically be applied to your account, within 24-48 hours. If you have no customer account, it will be applicable based on your original purchase email.
I’m missing an item or my items arrive damaged?
Please email us Soul7boutique@gmail.com as soon as possible with the images attached. Please email as soon as possible. We will not accept claims if a week has passed from the delivery date.
I washed my item and now it is damaged!
We recommend following the washing instructions on the label attached to the item. Once an item has been worn or washed, we will no longer accept your claim or return. Ownership transfers completely from our business to the consumer as soon as the item is worn or washed (whichever is done first). No exceptions. Please inspect all items before wearing or washing them.